Your satisfaction with our service and our product is our first priority. Please review the following store policies to insure your shopping satisfaction.

Shipping Address: Please double check your shipping address before you submit your order. Some carriers charge fees up to $10 to correct a shipping address if they are unable to deliver to the address given. You will be responsible for these fees if you entered the address incorrectly. If we mess up then we will pay the fees.

Shipping Charges: Our shopping cart is set to charge shipping based on the total weight of your order. We use Priority Mail shipping as that has proven to be the fastest delivery time for us on average. Items that require extra shipping due to size will have that built into the price and we will note that in the product description. Online orders for delivery outside of the lower 48 will have the shipping charges adjusted and you will be notified to provide payment before we ship the order.

Inventory: ON SALE items are closeout products that MAY NOT be re-ordered or manufactured again so they are limited to what is in stock.

Returns: If you purchase any of our products and are not satisfied with your purchase just return it to us unused within 2 weeks of purchase for a full refund with the exception of shipping charges. If the error was due to a mistake on our part, then we will refund the shipping charges as well.

All returned items must be returned in unused condition. Once we receive your return we will issue a credit to your account. Due to timing and billing cycles, it may take up to 30 days for the return credit to appear on your statement.

Items returns that are for a manufacturer's warranty should be returned to the manufacturer as specified in their packaging documents. If you need assistance trying to figure out who to contact, please contact us and we will help you with that.

Lost Returns: If you return an item and it gets lost, you will not receive a refund or exchange. We strongly suggest that you insure your return for the value of the order.

Standard Shipping: Our standard shipping service is USPS as it appears to be the most cost effective option for residential delivery.

International Shipping: Email us the exact shipping charges.

Shipping Time: All in stock orders will ship in 1 business day after funds have cleared. Orders are only shipped Monday-Friday. We do not guarantee delivery times. Once it is in the hands of the shipper (USPS, UPS or Fedex) the package is out of our control. We will not refund paid shipping for products delayed by the shipper or acts of nature. If we are given a credit by the shipping company the credit will be passed on to you.

If you need something overnight or 2nd day, please email or call us with your delivery address prior to 11AM PST M-F and prior to placing your order. We will verify stock and respond with the best delivery option(s). Standard Priority Mail is typically just 3 days from here to the east coast so spending extra money may not save you much time.

Received A Damaged Order: If your order arrives with obvious freight damage, refuse the shipment and note the damage with the deliverer. Notify us by email and we will ship a replacement order immediately. The shipper will return the merchandise us. If you discover that your order was damaged after receiving it, email us as soon as possible and we will file a freight claim with the shipper and send you a replacement once we receive the damaged product.

Backorders: We no longer backorder products and the shopping cart will not allow you to order items that are out of stock. Email us if you need something that is currently out of stock and we will notify you once it becomes available.